We shipping to worldwide by Post, EMS or DHL Express. For more details, please visit the order tracking page.
Items are generally shipped out within 2 business days after payment has been verified (Sat. & Sun. and public holidays excluded).
Please ensure correct shipping address before you pay for it, this is vitally important when placing an order, as well as the contact phone number and email address. Our company is not responsible for reshipment if you provided us with incorrect shipping details.
Packages that are returned to us because of incorrect shipping addresses may incur extra handle charges. These charges will be passed along to the customer. Packages returned to us because of an incorrect or incomplete address may be assessed a 20% surcharge of the total order amount. At this situation, if you would like to cancel this order, we will charge a 20% restocking fee.
All shipments will be considered lost if they have not arrived after 30 business days. If your package is lost during shipping or seized by the customs, in this case, we will send you a new one for free as soon as possible. If the carrier has proof of delivery, yet you say that you did not receive your package, you must file a claim directly with the carrier, using the delivery confirmation number we provide. (This guarantee does not cover replacement of items damaged by incorrect handling or carelessness.) Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund.
If your purchased item is signed and collected by someone other than you according to the record shown on the delivery tracking system, we consider this as you received the item. In this case, we are not responsible if the parcel is picked by somebody else, you can contact the shipping company to have a check.
Customers are responsible for the customs duty and import tax. We will cooperate with the shipping company to help costumers finish customs clearance procedures if needed.
You must allow enough time for the carrier to deliver your package. In the case of the EMS / DHL, it can take up to 15 business days to deliver your package. Please wait the required amount of time before notifying us of an undelivered package. You must notify us by email if your package has not arrived, or if you received damaged merchandise.
Please don’t try to file a false claim, we are informed by our carrier as each package is delivered. If the carrier can provide confirmation that the package was delivered, we will not accept your claim. Likewise, we inspect each item before it ships. We can tell the difference between damage done in shipping and damage that had to be done by mishandling. Sorry that we have to include this paragraph, but while most customers are wonderful, there are always “bad apples” who ruin it for everyone and make us take these strict measures. Thanks for your attention.